Navigating AI Adoption in Enterprise Applications

In this episode of Building Globally: Lessons in Enterprise Product Growth, host Adam Stead is joined by Dimitris Sotiriou, Director of AI Product Management at Twilio. They discuss the challenges and considerations in rolling out AI capabilities in enterprise applications, focusing on the journey from prototype to production, data readiness, and building trust and security.

In this episode of Building Globally: Lessons in Enterprise Product Growth, host Adam Stead is joined by Dimitris Sotiriou, Director of AI Product Management at Twilio. They explore:

● The current state of AI adoption in enterprise applications

● The gap between prototyping and production deployment of AI solutions

● Key challenges in implementing AI, including security, trust, and compliance

● The importance of data readiness and quality in AI implementations

● Strategies for testing and validating AI outputs

● The role of human oversight in regulated industries adopting AI

● Balancing automation with human involvement in AI-driven processes

Dimitris Sotiriou leads AI product initiatives within Twilio Flex, the company's customer engagement platform. He shares insights from his experience helping businesses integrate AI capabilities to improve efficiency, customer understanding, and revenue generation.

If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts and Spotify.

Building Globally: Lessons in Enterprise Product Growth is handcrafted by our friends over at: fame.so

Previous guests include: Mauricio Monico from Wish; Lucas Thelosen from Google; Marc Esmiley from Microsoft; Diego dos Santos from Mastercard; Manlio Lo Conte from Meta; Sanah Ansari from Capital One; Meg Watson from Doordash; Daniel Lereya from Monday.com; and many others.

Check out our three most downloaded episodes: